Buy Back / Exchange / Refund Policy
Aajeevika Kranti Kalyan Seva Sanstha
(AKK Online Services (OPC) Pvt. Ltd.)
1. Introduction
This Buy Back / Exchange / Refund Policy applies to all products and services offered by the organization.
The purpose of this policy is to provide customers, workers, franchisees, and distributors with a clear, transparent, and secure return and refund process.
By purchasing or using the products and services of the organization, you agree to all the terms and conditions outlined in this policy.
2. Objective
The main objectives of this policy are:
- To ensure customer satisfaction
- To maintain trust in product quality
- To clearly define the return and refund process
- To ensure transparency between the organization and consumers
3. Scope
This policy applies to all platforms of the organization:
- Website (www.akkindia.in)
- Software / Mobile Application
- AKK Store / Mart / Depot / Warehouse
- Franchise / Distributor Network
4. Eligibility for Return / Exchange
Returns or exchanges will be accepted under the following conditions:
- Product is defective or damaged
- Incorrect product received
- Product does not meet quality expectations
- Packaging issues
5. Return / Exchange Period
Customers must initiate a return or exchange request within 7 days from the date of purchase.
6. Return Process
To initiate a return or exchange, follow these steps:
- Contact the respective franchisee / distributor / store
- Provide order details, product information, and reason for return
- Submit required documents
- The organization will verify and process accordingly
Email: suportakkonline@gmail.com
Helpline: +91 9039049815
7. Required Documents
- Product Return Form
- Reason for return
- Copy of original bill / invoice
- Product to be returned
8. Return / Exchange Conditions
- Product must be unused, sealed, and in safe condition
- Must be in original packaging
- Not applicable on expired, promotional, or discounted products
- Returns will not be accepted if the product is intentionally damaged or misused
9. Refund Policy
Marketable Condition
- If returned within 7 days in marketable condition, 100% refund will be provided
Unmarketable Condition
- No refund will be given for used or damaged products
10. Franchise Return System
- Customer must first contact their distributor / store
- Distributor will resolve the issue (refund or replacement)
- Distributor will return the product to the company
- Company will provide replacement or equivalent value products
Any issued voucher must be used within 30 days.
11. Return Shipping
- For defective or incorrect products → Company will bear the cost
- For other reasons → Customer will bear the shipping cost
12. Inspection & Processing
- Products will be inspected after being received from the franchisee
- After inspection, refund or exchange will be processed
- Refund will be issued within 3 days
13. Responsibility
- Customers should make informed purchases
- Distributors must provide correct information
- The organization ensures product quality
14. Policy Updates
The organization reserves the right to modify this policy at any time.
Updates will be published on the website or software platform.
15. Contact Information
Email: suportakkonline@gmail.com
Helpline: +91 9039049815
Website: www.akkindia.in
Final Declaration
By engaging with the products and services of Aajeevika Kranti Kalyan Seva Sanstha, you acknowledge and agree to all the terms stated in this Buy Back / Exchange / Refund Policy.
