Shipping, Dispatch & Delivery Policy

Shipping, Dispatch & Delivery Policy

Overview

This Shipping, Dispatch & Delivery Policy applies to all customers, workers, franchise partners, distributors, and users of Aajeevika Kranti Kalyan Seva Sanstha (AKK Online) (hereinafter referred to as the “Company”).
By placing an order, the user agrees to be bound by all the terms and conditions mentioned in this policy.

Objective

The objective of this policy is:
To provide quality products to customers To ensure timely and secure delivery To facilitate fast service through network channels (workers/franchise)

Scope

This policy applies to all orders placed through:
Company Software / Website / Franchise / Depot / Warehouse Network

Dispatch Policy

After receiving the order, the following process will be followed:
Order verification will be completed Invoice/Bill will be generated Order will be processed from the nearest available Smart Shop / Depot / Warehouse

Dispatch Timeline

Products will be dispatched within 1 to 3 working days after invoice generation Dispatch time may increase in case of bulk orders

Delivery Charges

If a worker/customer places an order through

• AKK Store
• AKK Mart
• Depot
• Warehouse

Then delivery charges will be applicable as follows:

• Orders between ₹100 to ₹5000 → Courier charges will be applicable
• Orders of ₹5100 and above → No delivery charges (Free Delivery)

Delivery Method

If a worker/customer places an order through

1. Courier / Logistics
   Delivery will be considered complete after Customer Signature or OTP Verification
2. Franchise / Distributor Delivery
   Delivery may be done through authorized Franchise/Distributor Delivery will be considered complete only after Signature Verification

Delivery Coverage

The Company delivers across India, subject to:
Serviceable PIN codes
Network availability

Delivery Time

Standard delivery time: 3 to 7 working days after dispatch Delivery in rural areas may take longer

Delay in Delivery

Delivery may be delayed due to:
Unfavorable weather conditions
Courier/logistics issues
Franchise/network delays
Government restrictions or lockdowns
👉 In such cases, the Company will inform the customer accordingly.

Non-Delivery

Maximum 3 delivery attempts will be made If delivery fails, the order may be cancelled
👉 Customer may proceed as per the Return Policy

Product Checking

At the time of delivery:
Customer must check the package
Do not accept if damaged
👉 Any complaint must be reported within 24 hours of delivery

Tracking System

Shipment details will be shared via SMS/Email
Tracking ID will be provided to the customer

Incorrect Address

In case of incomplete address, customer will be contacted
Dispatch will be done only after receiving correct details
👉 The Company shall not be responsible for delays due to incorrect address

Delivery Attempts

A maximum of 3 delivery attempts will be made

Policy Updates

The Company reserves the right to modify this policy at any time.
Updates will be available on the website/software.

📞 Customer Support

📧 Email: suportakkonline@gmail.com

📞 Mobile: 9039049815

Governing Law & Jurisdiction

All disputes shall be governed by the Arbitration & Conciliation Act, 1996 Jurisdiction shall be limited to Raipur (Chhattisgarh), India

Final Note

👉 “Our goal is to deliver fast, safe, and reliable service to every customer and network partner.”